The Live Engagement Intelligence Layer for Pharma Omnichannel
Your CRM, your AI orchestration, your next-best-action engine — they're only as smart as the HCP signals flowing into them.
Onomi captures what HCPs actually say, ask, and reveal at congresses, webinars, advisory boards, and standalone meetings — and turns it into structured, identity-resolved intelligence inside Veeva and Salesforce.
The blind spot in your omnichannel model, closed.
Data and capabilities for 300+ congresses
Webinars from chore to joy
Fix the process before AI
Driving internal adoption
Congress strategy alignment
The richest HCP signals in pharma are the ones your CRM never sees
- Branded webinar series attended 1 of 6
- ASCO booth visited ✓
- Approved-content email last opened 12 days ago
- Last rep call 47 days ago
- Sample order none in last 90 days
- Consent: Marketing opted in
- Topics of interest —
- Content resonance —
- Objections / barriers —
- Next best action Schedule rep visit
She asked your rep at the booth for the latest real-world evidence deck on the 1L indication. Your CRM logged a booth visit but not her question and request for follow-up.
She attended one of your six branded oncology webinars, registered but skipped the second, and submitted two questions to the one she joined live. The questions never reached the brand team.
Your rep is walking in cold.
- Branded webinar series attended 1 of 6
- ASCO booth visited ✓
- Approved-content email last opened 12 days ago
- Last rep call 47 days ago
- Sample order none in last 90 days
- Consent: Marketing opted in
- Topics of interest —
- Content resonance —
- Objections / barriers —
- Next best action Schedule rep visit
- ASCO booth — She asked your rep at the booth for the latest real-world evidence deck on the 1L indication. Your CRM logged a booth visit but not her question and request for follow-up.
- Branded webinar series — She attended one of your six branded oncology webinars, registered but skipped the second, and submitted two questions to the one she joined live. The questions never reached the brand team.
- Next best action — Your rep is walking in cold.
- Advisory board invited ✓
- MSL field interaction last 31 days ago
- Medical inquiry 1 open
- KOL engagement met at ESMO ✓
- Consent: Scientific exchange opted in
- Scientific themes raised —
- Evidence gaps surfaced —
- Knowledge assessment insights —
- Next medical action Schedule MSL follow-up
She voiced a treatment-sequencing concern that no survey ever surfaced. Your medical team has the meeting transcript. The insight isn't in the record.
She sat with your MSL for 35 minutes at ASCO. The meeting summary is in your MSL's call notes — nowhere else in medical can see it.
- Advisory board invited ✓
- MSL field interaction last 31 days ago
- Medical inquiry 1 open
- KOL engagement met at ESMO ✓
- Consent: Scientific exchange opted in
- Scientific themes raised —
- Evidence gaps surfaced —
- Knowledge assessment insights —
- Next medical action Schedule MSL follow-up
- Advisory board — She voiced a treatment-sequencing concern that no survey ever surfaced. Your medical team has the meeting transcript. The insight isn't in the record.
- KOL engagement — She sat with your MSL for 35 minutes at ASCO. The meeting summary is in your MSL's call notes — nowhere else in medical can see it.
Your email platform can't see any of this. Your rep didn't hear it. Your MSL's last conversation isn't in here either. Your orchestration engine — on both sides of the wall — is acting on stale data.
These aren't attendance records. They're the clearest behavioral signals you'll ever get on what each HCP is actually thinking — what's blocking the next prescription on the commercial side, what scientific questions are unresolved on the medical side, where the firewall protects the work but the gap loses the insight.
The gap isn't in your omnichannel stack. The gap is upstream of it — in the live engagement layer where the most revealing HCP signals are generated and immediately lost, on both sides of the medical / commercial line.
Onomi closes that gap. On both sides. Without crossing it.
One intelligence layer. Every live format. Flowing into your CRM.
Onomi sits one layer above the live formats where HCPs engage, and one layer below the CRM and orchestration stack that acts on the signal. Every interaction captured, resolved to identity, structured for the next commercial action.
— The Live Engagement Intelligence Layer 
- Customer data platform
- Digital experience platform
- Content management platform
Three products. One identity-resolved signal architecture. Native Veeva integration and built for your broader CRM, marketing automation, and data stack.
What pharma commercial leaders are saying
“Webinars are now a core part of our omnichannel strategy, rather than a siloed piece of work.”
“The fact that Onomi is specialized for life sciences, and has native integration with Veeva and other marketing automations within our IT stack, is a game changer.”
“Onomi allows us to provide a great customer experience through our webinars while also making sure it's not putting a huge amount of work back on our teams.”
“Onomi's superior vision places the CRM at the center of event execution. For Life Sciences, its deep sector knowledge and ability to build differentiated solutions help drive stronger commercial outcomes.”
Built for life sciences. Trusted by the enterprises that set the bar.
Native CRM partnership
Veeva Silver Product Partner since 2021 — the only product-certified partner for in-person and virtual events. Salesforce ISV Partner since 2023. Onomi Agentforce on AppExchange.
Compliance and security at enterprise grade
SOC 2 certified. HIPAA-ready. Flexible data residency across US, EMEA, and APAC. GDPR-aligned consent management.
Global delivery, 30-second response
140 employees, 300+ associates, four offices across Europe, North America, and APAC. Live multilingual support.
22+ years of life sciences specialization
From SpotMe in 2001 to Onomi today — the depth of sector knowledge no general-purpose event platform can match.
